- Service Plans / Charges are subject for revision by Citycarcleanz without prior notice.
- Provision of water / electricity for car cleaning services, including use of electricity & water, would be the responsibility of the vehicle owner.
- We do not offer refunds to customers if service is confirmed and slot is booked. We reserve all rights to refuse the refund requests if a customer has received the services from us. If service slot has been booked and their is a cancellation request than only 50% amount of total service will be refund. Customers have to make the vehicles available for service at the pre-determined time and ensure our staffs are not made to wait, thereby disturbing the entire schedule. More than 30 minutes delays could lead to service not being provided to the customer. In such case agreement would be cancelled and 40% amount will be deducted from the deposit amount. Rest 60% amount will be refunded to customer without providing any service. Customers shall provide hassle-free-access to their vehicles. Services will be provided in only one case where customer will be agrees to pay extra 20% amount of total deposit at their site / doorstep in advance cash as a penalty to wastage of time and disturbing of our entire pre-schedule. Customer has to provide water facility at their end. Either running tap water / bucket water & electricity point will be provided b customer. In case of non availability of any at customers doorstep may lead to cancel the agreement of service and 40% amount will be deducted from the deposit amount. Rest 60% amount will be refunded to customer without providing any services. There will be no refund in any case after availaing the service. Minimum Visit / Cancellation charges are 200 Rs.
- Citycarcleanz do not provide any Warranties / Guarantees or liabilities to it's customers for services. No claim from vehicle's owner side will be born by Citycarcleanz or it's members / employee / owner in any manner. Our services are provide at vehicle owner's risk and he / she / it understand and accept the same at the time / before taking any services from us. Vehicle owner can not claim for any warranties / guarantees in any manner. Citycarcleanz will be no more liable for any damage / discrepancy. Citycarcleanz will not be liable to any discrepancy in service as customer is accepting services on its own risk. Citycarcleanz will also not be liable for the loss of any valuables in the vehicle.
- Citycarcleanz customer database and related information will not be shared with anyone. However, the data may be shared for statutory obligations. All third party or companies logos appearing on the Citycarcleanz websites are proprietary and trademark of their respective organizations / companies. We do not have official tie-up with companies showing in our clients list. Employees of these companies are our regular customers.
- Citycarcleanz would use standard products for the cleaning process. In case the customer desires a different product, he/she would have to provide the same. Citycarcleanz has the right to add/delete/amend the terms and conditions above in the best interest of both the company and its customers. Any dispute arising between both the parties will be decided in accordance with Arbitration and Conciliation Act 1996 and the place of jurisdiction will be Jhansi, in the state of Uttar Pradesh.